Sim-Lab Sim Mousepad

Returns & Refunds

Changed your mind? You have 14 days from receipt of your order (or of the last parcel) to withdraw, without giving any reason and without any penalty.

How to withdraw

• Online: Withdraw from contract here
• By email: contact@thefrenchsimracer.com
• By post: PHOENIX SAS – The French Simracer, 8 Rue Albert Einstein, 85340 Les Sables d’Olonne – France

A clear statement is enough: no prior authorization is required. You may use the model form (Annex I of our Terms of Sale), but you don’t have to. We will then send you the return address and practical shipping information.

Sending the product back

Send the product back within 14 days of your request. Return shipping costs are paid by you, unless the product is defective, non-conforming or was sent in error. We recommend tracked and insured shipping, preferably in the original packaging.

Bulky items (seats, chassis, cockpits): contact us to arrange transport. They should be returned disassembled and carefully repacked, with your own carrier or with ours on a quote you accept in advance (the cost is then deducted from the refund).

Condition of the product

You may handle the product as you would in a shop to check its nature, characteristics and proper functioning: the refund is then full. If it has been handled beyond that (signs of use, installation, scratches, damaged threads, missing accessories…), a reduction proportional to the depreciation observed may apply, generally 5% to 35% of the price. We tell you its amount and reasons in writing before the refund.

Refund

We refund the product and the outbound delivery at the standard rate (excluding express or premium surcharges) within 14 days of receiving your decision. We may wait until we have received the product or your proof of shipment, whichever comes first. The refund is made to your original payment method, free of charge. Store credit is only possible if you ask for it, and that choice does not change any reduction.

Non-returnable items

• Personalized or custom-made products
• Gift cards
• Unsealed products that cannot be returned for hygiene or health reasons

Sale and discounted items remain covered by the 14-day period.

Defective or damaged product

Email us at contact@thefrenchsimracer.com with the invoice, a description of the defect and photos. We will repair, replace, reduce the price or refund as provided by the legal guarantee, and return shipping is at our expense. Reporting a damaged parcel within 3 business days helps with the carrier claim, without reducing your rights.

Guarantees

All our products are covered by the 2-year legal guarantee of conformity from delivery and by the guarantee against hidden defects (2 years from discovery of the defect): see Article 8 of our Terms of Sale. If the manufacturer offers a longer commercial warranty, it comes on top of these legal guarantees and does not replace them.

Exchanges

We don’t do direct exchanges: return the item, then place a new order.

The right of withdrawal is for consumers and does not apply to business purchases. Full details: Return & Refund Policy and Terms of Sale (Art. 7 and 8). The French versions are legally binding. Questions: contact@thefrenchsimracer.com · +33 6 85 39 77 21.