FAQ

Below FAQ are some common concerns you can have

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  • Pre Sale Questions
  • Technical + Theme Questions

Need Help?

If you have an issue or question that requires immediate assistance, drop us an email and we will get back to you in the best possible time at : contact@thefrenchsimracer.com

Pre Sale Questions

Please check the following links to download software and Manuals from Manufacturers.

Simagic :
Software : Simpro Manager 2
Manuals : https://en.simagic.com/pro-tutorial


Conspit :
Software : CONSPIT_LINK V2
Manuals : https://conspit.com/shiyongshouce/


Simdid:

Doftware : Simhub
Manuals : Wiki


LeoXZ:

Firmwares & Manuals : Download
Software : Simhub - Simbridge


Simhub:

Software : Simhub
Manuals : Wiki

TheFrenchSimracer :

Software and Manuals : Downloads

 

To save your time and reach our support quickly, please follow below steps:

  • Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
  • Capture screenshot or video for the issue you get.
  • Specify which template and version you are using.
  • Describe clearly how to reproduce the issue.
  • Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Yes, we will assist you if needed

Yes, we do. Please send your customisation requests to contact@thefrenchsimracer.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email with the subject and a detailed explaination, we will get back to you ASAP.

1/ Email us on http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

Technical + Theme Questions

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Unable to find satisfactory answers ? Contact Support