Below FAQ are some common concerns you can have
Need Help?
If you have an issue or question that requires immediate assistance, drop us an email and we will get back to you in the best possible time at : contact@thefrenchsimracer.com
Pre Sale Questions
Please check the following links to download software and Manuals from Manufacturers.
Simagic :
Software : Simpro Manager 2
Manuals : https://en.simagic.com/pro-tutorial
Conspit :
Software : CONSPIT_LINK V2
Manuals : https://conspit.com/shiyongshouce/
Simdid:
Doftware : Simhub
Manuals : Wiki
LeoXZ:
Firmwares & Manuals : Download
Software : Simhub - Simbridge
Simhub:
Software : Simhub
Manuals : Wiki
Software and Manuals : Downloads
To save your time and reach our support quickly, please follow below steps:
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Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
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Capture screenshot or video for the issue you get.
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Specify which template and version you are using.
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Describe clearly how to reproduce the issue.
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Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com
Yes, we will assist you if needed
Yes, we do. Please send your customisation requests to contact@thefrenchsimracer.com, we will give you our quote. Thank you.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email with the subject and a detailed explaination, we will get back to you ASAP.
1/ Email us on http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.
Technical + Theme Questions
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.