Ascher Racing McLaren Artura Ultimate

Return & Refund Policy

In accordance with EU Directive 2011/83/EU and the French Consumer Code (Articles L221-18 et seq.), you have a 14-day right of withdrawal from the day you receive your order, without justification or penalty.

Eligibility

• Item in its original condition, complete and not used beyond simple inspection
• Original packaging, all accessories and manuals included
• Proof of purchase (invoice or order number)

You may handle the product as in a physical store (visual checks, compatibility). Any actual use (e.g., mounting on a rig, connecting for gaming, prolonged testing, visible wear, scratches, missing parts) may lead to a reduction of the refund, as we never re-sell returned products as “new”.

How to start a return

Please contact us first at contact@thefrenchsimracer.com. Items sent back without prior authorization cannot be accepted.

Return shipping is borne by the customer, unless the item is defective/damaged or we made a preparation error.

Refund Options

• Full store credit (100%) — You receive the entire order value as a voucher, usable on any future purchase.
• Refund to your original payment method — A case-by-case, proportional deduction may apply, from 5% to 35%, depending on the condition of the returned product (e.g., signs of use, assembly, missing packaging/accessories). This reduction reflects the objective depreciation of the item.

Under Article L221-23, any deduction must relate to handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or incorrect. We will make it right at no cost to you.

Exceptions / Non-returnable items

• Custom / personalized products
• Gift cards
• Certain sale items (where stated on the product page)

Exchanges

The fastest way to get what you want is to return the item you have; once the return is accepted, place a new order for the desired product.

Processing & Timelines

We will notify you once we have received and inspected your return. After approval:

• Store credit: issued immediately after approval.
• Refund: processed within 10 business days (banks/card issuers may need extra time). If more than 15 business days have passed, please contact us.

Our Terms of Sale are available at: /policies/terms-of-sale.